FAQs

1. What types of pets do your products suit?
Our products are specially designed for cats and dogs, focusing on comfort, safety, and everyday convenience.

2. How long does shipping take?
Orders are typically processed within 1–3 business days and delivered within 5–10 business days, depending on your location.

3. Do you offer returns or exchanges?
Yes! We accept returns or exchanges within 14 days of delivery if your item arrives damaged or defective.

4. How can I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow your package’s journey in real time.

5. Can I contact you for help or questions?
Of course! Our support team is always happy to help. Just send us a message at purrandfurrstore@gmail.com and we’ll get back to you as soon as possible.